Customer Care – support that grows with your business
Discover Customer Care – scalable NetSuite support from day-to-day issues to strategic partnership, with a focus on structure, transparency, and continuous development.
When a business system like NetSuite becomes a central part of daily operations, the need for the right kind of support grows as well. Not just to solve issues quickly, but to ensure the system continues to evolve alongside your company.
This is where Customer Care comes in – our way of creating confidence, direction, and momentum in your NetSuite journey.
Support that adapts to you
Every business is different. Some need a sounding board now and then, while others want a close partner who helps drive development forward. That’s why Customer Care comes in four levels: Micro, Small, Medium, and Large.
No matter which level you choose, you get the same solid foundation: a structured way of working, personal contact, and ongoing guidance. The difference lies in how closely we work together.
Customer Care provides structure, reliability, and continuous development in your NetSuite day-to-day.
Customer Care is about more than support. Of course, we help you resolve issues quickly and smoothly – but just as important is the long-term perspective. How do you work today? Where are the bottlenecks? And most importantly: how can NetSuite support your growth?
On the Large level, Customer Care becomes a true partnership. We work together on strategy, opportunities, and improvements – and develop a concrete plan that enables NetSuite to actively drive your business forward, instead of you having to chase the system.
Flexibility that matters
One of the strengths of Customer Care is that it’s fully scalable. You might start in Micro to build structure, and then realize your needs grow as your business develops. Moving up is simple. You get exactly the amount of time, support, and presence you need – no more, no less.
In the end, Customer Care is about one thing: giving you peace of mind. You should be able to focus on your business while we ensure NetSuite performs at its best. More efficient workflows, smarter processes, and better decision-making – that’s what great support should deliver.
How our customers describe Customer Care
Our customers often emphasize the same qualities: structure, transparency, and peace of mind. They appreciate always knowing what’s happening, what’s planned, and having a dedicated contact who drives the work forward.
Srf konsulterna AB, Sweden’s leading industry organization within accounting, payroll, and advisory services, describes it like this:
Through SuiteCorner Solutions AB’s Customer Care Program, we gain a clear overview of all ongoing and planned work. The weekly operational meetings with our assigned consultant work excellently as the link between us and SuiteCorner Solutions AB
– Margareta Perlström, Administrative Manager
Opus Bilprovning, serving nearly two million customers annually, highlights the stability:
Through the Customer Care Program, we now also have a clear and structured workflow for support and maintenance. A team you can trust!
– Neslin Ayhan, IT Manager
In short: Customer Care is more than support – it’s a way of working that creates both control and long-term development.
Ready to take the next step in NetSuite?
Book a meeting with us, and we’ll help you find the Customer Care level that fits your business – and ensure you get more out of NetSuite every single day.
