Dedicated contact
A personal NetSuite consultant who gets to know your business, goals and needs.
Customer care program
NetSuite support that drives your business forward
As your company grows, your NetSuite investment should continue to create value.
With SuiteCorner’s Customer Care, you get long-term, structured and personal support that helps you develop and optimize Oracle NetSuite as your business needs evolve.
Continuous improvement every day
SuiteCorner’s Customer Care is our long-term support program for NetSuite customers, designed to give companies the structure and confidence often needed after an implementation. Many organizations experience changing needs, new questions and a desire to further develop their NetSuite setup to fully support their business.
With Customer Care, you get a dedicated contact, clear processes and a structured way of working that ensures your system continues to evolve alongside your organization. The goal is simple: to help you stay in control, feel confident and maximize the value of your NetSuite investment.
Proactive development
We help you prioritize improvements and continue developing NetSuite as your business needs evolve.
Full control
Track requests, planning and progress with clear processes and regular follow-ups.
Long-term support
A close collaboration that ensures you get maximum value from your NetSuite investment.
Hear Christoffer explain Customer Care
Get an insight into how our Customer Care program works and how we help NetSuite customers develop their business system long-term.
Why customers choose us – again and again
We work closely with our customers and take a long-term approach. Instead of only reacting when something goes wrong, we help you plan ahead, set the right priorities, and develop NetSuite in line with your organization’s goals.
As a specialized and personal team, we offer fast response times, short decision paths, and consultants who truly understand your business. This creates a more efficient collaboration where you gain both stability and momentum.
The result is fewer surprises, better control, and a business system that truly supports your day-to-day operations.
How our customers experience Customer Care
Together with SuiteCorner, we have developed our supply chain processes and created a solution that provides clear visibility and efficient flows in NetSuite. Their expertise and deep understanding of our business have been a key part of leveraging NetSuite in the best possible way.
André Hannercrantz, ERP Specialist at Directa AB
How our customers experience Customer Care
SuiteCorner is a partner we have a high level of trust in. Through their Customer Care program, we have built a highly effective collaboration where their understanding of our business processes, flexibility, high level of service, and strong NetSuite expertise truly make a difference.
Roberth Fridh, IT Product Owner, Aspia
How our customers experience Customer Care
Srf Consultants have, since spring 2021, had a collaboration with SuiteCorner Solutions AB, which assists us with the development and management of NetSuite. Through SuiteCorner Solutions AB’s Customer Care Program, we as a client gain a clear overview of all ongoing and planned work. The weekly operational meetings with the assigned consultant work excellently as a link between us as the client and SuiteCorner Solutions AB.
Margareta Perlström, Head of Administration, Srf Consultants
How our customers experience Customer Care
The team at SuiteCorner has supported us for many years in implementing and further developing our system solutions. Through the Customer Care Program, we now also have a clear and structured workflow for support and maintenance. A team you can rely on!
Neslin Ayhan, IT Manager, Opus Bilprovning
How our customers experience Customer Care
I work closely with SuiteCorner on day-to-day issues along with process improvements and can speak to their exceptional expertise and work ethic. Their depth of knowledge in NetSuite is invaluable. They demonstrate a remarkable ability to understand our complex business needs and translate them into effective system solutions. Beyond their technical capabilities, they are an excellent communicator, effectively managing expectations and ensuring all stakeholders are well-informed and aligned.
Sam Wolf Financial Controller, JULABO USA, Inc.
Our approach to creating results together
Our way of working is based on structure, transparency, and regular check-ins. You can easily register cases, follow the status in real time, and book time slots when it suits you. We manage the planning, document everything that is done, and ensure that every activity aligns with your business goals.
During our recurring meetings, we review ongoing work, upcoming priorities, and any potential needs for change. This creates a stable and predictable development of your NetSuite solution – without firefighting.
You can find the detailed process and the content of each service level in the product sheet.
Choose your level – grow with confidence
Customer Care is available in four levels: Micro, Small, Medium and Large. You choose the scope, and we ensure the results. Regardless of level, you get the same structured approach, transparency and personal contact that allow you to focus on your business while we drive your NetSuite development forward.
Download the product sheet for a full overview, or contact us and we’ll help you choose the right level for your needs.
Is Customer Care right for you?
Customer Care is designed for organizations that want more than traditional support. It’s for those who want to work in a planned and proactive way, get help prioritizing the right initiatives, and ensure that NetSuite is always aligned with the changes in their business.
The model is especially valuable for growing companies, organizations that lack internal resources, or businesses that want stable, long-term support throughout their NetSuite journey.
Helping you get more from NetSuite
Customer Care is about more than resolving issues. We work proactively with our customers to continuously enhance their NetSuite solution, prioritize the right initiatives, and ensure their ERP system continues to deliver value as their business evolves.
Enterprise Account Executive
Frequently asked questions about NetSuite Customer Care
Pricing is provided on request.
Within the agreed response time – faster in case of escalation.
Yes, the levels can be scaled up or down.
Yes, the Micro and Small levels are designed for smaller teams.
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