Meet Daniel – NetSuite pioneer and coffee-loving CRM enthusiast

From NetSuite Pioneer to CRM Enthusiast. Daniel has been with us from the beginning and is now a driving force behind our customer focus.

Daniel has been with us from the very beginning and is now a driving force behind SuiteCorner’s customer focus.

Back in 2006, Daniel Remming helped put NetSuite on the map in Sweden. Today, he’s one of our most experienced experts and the kind of colleague who always has a cup of coffee within reach. Based in Stockholm, he combines sales and marketing with customer relations, webinars, and a constant commitment to helping our clients reach their goals.

For me, there are 3 things that make me love my job. The variation in tasks and the personal responsibility to make and drive decisions. My team of colleagues – everyone is fantastic at what they do and great to spend time with. If I ask for help, someone always reaches out. We have a great sense of unity, and even though some of us work remotely, we’re in contact a lot on a daily basis.

And finally: customer contact. During an implementation, it’s always intense, but thanks to our Customer Care program, we often get the chance to build long-term relationships with our customers. We get to follow their development and help them reach their goals and visions.

Structure, CRM, and Two Cups of Coffee

A typical workday for Daniel starts early, with a clear view of the calendar, inbox, and the latest inquiries. The coffee machine is never far away, and by nine o’clock, the first meeting of the day is already underway. Since the team is spread across the country, they catch up over Teams three times a week.

I like order and clarity and to always stay on top of things, so planning the day and following up is what I do while drinking the day’s first two cups of coffee.

The rest of the morning is usually spent on customer dialogues and prospecting, chasing feedback, preparing for meetings, and moving deals forward. There’s also time for marketing activities like webinars.

After lunch, the day flies by. There are quite a few meetings with our Customer Care clients, discussing new projects and requests, conversations with other involved vendors and partners. Meetings with new prospects – interviewing them, understanding their needs and pain points, gathering information to prepare for the next meeting.

Amid all the activity, Daniel’s NetSuite heart beats a little extra for the CRM features.

I’m very passionate about the CRM functionality in NetSuite. I think there are great advantages to having everyone in the company, including sales, working in the same system. We often find that new customers, especially in sales, are reluctant to let go of their old tools.

But since NetSuite has so many great features for this, and since it benefits the whole company to have a complete picture of all customer interactions, there’s usually no good reason to keep using separate systems. It’s really fun to see customers have that ‘aha’ moment in these conversations. It’s often an eye-opener.

Family, mountains and a calorie-Free candy dream

Always on the move, even in his spare time. Daniel and his two horse-crazy daughters spend their days in the stables, up in the mountains, or out in the archipelago.

When Daniel’s not working, you’ll most likely find him with his daughters – who also happen to be very into horses.

I don’t really have any free time”, he laughs.

But if I do get a moment, I like to play golf, work out, do some woodworking, or watch a good series. As a family, we spend a lot of time in the mountains snowboarding during winter and out in the archipelago with our boat in the summer. Life is a bit hectic – but pretty fantastic.

And if he could choose any superpower?

I’d like to be able to eat whatever I want without it showing on my belt holes. I love candy and other unhealthy stuff and would love to eat exactly what I want, whenever I want.

5 Quick Ones with Daniel

Favorite ice cream: Soft serve from Glass på hörnet in Vaxholm

Favorite board game: Ricochet Robots – a clear favorite at our house

Favorite app right now: I’ve uninstalled all social media from my phone and honestly, it feels amazing. I try to limit my phone to work email, WhatsApp with friends, and good old phone calls.

Always on your desk: A cup of coffee

Dream destination: The Alps with my family