How much support is needed after go-live?

Most companies need additional support after a NetSuite go-live as users begin working in the ERP system and new questions, adjustments, and optimization needs arise.

Immediately after launch, SuiteCorner provides a Hyper Care period to ensure a smooth and stable transition to NetSuite. During this phase, we support users, resolve issues quickly, and help fine-tune workflows and processes in the live environment.

After Hyper Care, companies can continue with SuiteCorner’s Customer Care offering for ongoing NetSuite support, optimization, and continuous improvement. Customer Care helps businesses manage system updates, process improvements, new requirements, and long-term ERP development as the organization evolves.

The level of post-go-live support depends on factors such as:

• Business complexity and ERP scope
• Number of users and entities
• Internal resources and system ownership
• Need for continuous optimization and development

SuiteCorner tailors NetSuite support and Customer Care services to each company’s needs, ensuring the ERP platform remains scalable, efficient, and aligned with long-term business goals.