Efficient field service with NetSuite FSM
Say goodbye to double work and complex processes. With one system for your entire business, your day-to-day operations become simpler and smarter.
Do you work with installation, service, or maintenance? Then you’re likely familiar with the challenge of getting the office ERP system and technicians’ daily work to align. Planning happens in one tool, execution in another, and the invoice often comes last—after a lot of manual effort.
NetSuite Field Service Management changes this fundamentally. By connecting planning, fieldwork, and finance, you get a smoother workflow and full control from the initial customer call to final invoice.
Get the right job to the right technician
With NetSuite’s intelligent scheduling tools, it’s easy to assign service tasks. You can instantly see who’s available, what skills are needed, and where your technicians are located. Simply drag and drop jobs into the scheduling view and make quick adjustments when things change. Got an urgent case? No problem.
The system helps you prioritize and find a solution immediately. Everything happens in real time, reducing unnecessary calls and helping you focus on getting the job done. You can also create jobs directly from a case, a sales order, or based on installed equipment.
The technician has everything in their pocket
Everything the technician needs is available in the mobile app — including today’s schedule and address, customer information, equipment data, and service history. They can follow checklists, document with photos, log time and materials, and capture the customer’s signature — all directly from their phone. Once the job is done, everything is already saved in the system.
No extra admin, no missed details — just a job done right from start to finish. The technician saves time, and the finance team gets accurate data without delays.
The mobile app gives field technicians access to all the information they need—anytime, anywhere, on their preferred device. Technicians can view all job details as well as customer and asset history, eliminating wasted time spent calling back to the office for missing information.
Full visibility into inventory and equipment
Do we have the right parts in the van? What’s in stock? And what equipment does the customer actually have installed? With NetSuite, you get complete oversight. The system shows real-time inventory status — whether it’s in the central warehouse, vehicles, or with suppliers.
This reduces unnecessary trips and increases the chance of solving the issue on the first visit. You can also view the full history of each installed asset, making preventive maintenance planning both easier and smarter. Everything is stored in one system, where all departments share the same data.
From completed job to ready invoice
As soon as the technician finishes the job, it’s ready to invoice — with no delay. All relevant information is already in place: time worked, materials used, photos, and the customer’s signature. Finance doesn’t need to chase reports or double-check figures. You get faster workflows, fewer errors, and full control over profitability.
With clear reports, you can easily track performance by technician, job, or customer. That gives you the insights you need to improve both service and business. When everyone works in the same system, the value of having everything connected becomes crystal clear.
We support you all the way – and beyond
NetSuite Field Service Management isn’t a plug-and-play solution. But with the right partner, the journey becomes much easier. At SuiteCorner, we help you shape a system that fits your operations — and works in real life. From the first meeting to a fully implemented solution, we’re with you as advisors and support. And with our Customer Care program, we remain your partner even after go-live, ensuring you get long-term value from your investment.
Curious about how it could work for you? Get in touch — we’d love to tell you more.
